Shipping policy

SHIPPING POLICY

Thank you for shopping at AztroStudio.

This Shipping Policy explains how we process, ship, and deliver your order.

PROCESSING TIME

Orders are usually processed within 2–5 business days after your order has been placed and payment has been confirmed.

Personalized products may require additional processing time because they are created specifically for you. Please make sure all personalization details, names, dates, images, and custom information are correct before placing your order.

During busy periods, holidays, or high demand, processing times may be longer.

SHIPPING TIME

Estimated shipping times may vary depending on your location, the product, and the shipping carrier.

Estimated delivery times:

Germany: 5–12 business days
Europe: 7–15 business days
International: 10–25 business days

Please note that these are estimated delivery times only and are not guaranteed.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your order.

Shipping costs may vary depending on your location, order value, product type, and selected shipping method.

ORDER TRACKING

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your order.

Please note that tracking updates may take a few business days to appear after the shipping label has been created.

CUSTOMS, DUTIES AND TAXES

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country.

AztroStudio is not responsible for customs fees, import duties, taxes, or delays caused by customs. These charges are the responsibility of the customer.

WRONG OR INCOMPLETE ADDRESS

Please make sure your shipping address is correct before placing your order.

AztroStudio is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible at support@aztrostudio.com. We cannot guarantee that changes can be made once the order has been processed or shipped.

LOST, DELAYED OR DAMAGED PACKAGES

We are not responsible for shipping delays caused by carriers, customs, weather conditions, holidays, or events outside our control.

If your package appears to be lost, delayed, or damaged, please contact us at support@aztrostudio.com with your order number and details about the issue. We will do our best to help you resolve the situation.

PERSONALIZED PRODUCTS

Personalized products are made based on the information provided by the customer. Because these items are custom-made, they may require additional processing time.

Please carefully review all personalization details before submitting your order.

CONTACT US

If you have any questions about shipping or delivery, please contact us at:

AztroStudio
Email: support@aztrostudio.com